Testimonials for Total Basement Finishing of Western NY
Overall, the customer service and labor provided was exceptional. The Production Manager, Steve, and his crew were very professional and provided excellent customer service. An open line of communication with us was always kept and we were routinely provided updates on the progress of the project. In addition, the work they completed (including support beams, walls, floors, trim, electrical work and doors) was done beautifully. The project was very customized to accomodate our short ceilings, odd angles and piping. The work is flawless and they have transformed our 1920's basement into a beautiful recreation room, which we are thoroughly enjoying!
Katie G. of Angola, NY
Friday, April 14th
I was most impressed with the contracting crew. They were impecably neat and took great care even to the smallest detail. I have never seen a group of work men who were so polite and well-mannered. i can't say enough about how wonderful they were! Also, the work was completed exactly on schedule. I have never had work done so efficiently even when, "little extras," were added. Very impressed!
Tammy S. of East Aurora, NY
Monday, February 13th
To whom it may concern,
I had the great pleasure of having Steve Kaus and his team finish my basement. Steve and his crew transformed our concrete floors and walls into a beautiful living area and bathroom. We could not be anymore satisfied with the finished product.
My husband and I have had a lot of work done to our homes in the past few years and it seems that every project we have had. There has been some issue with the contractor we would hire and/or the work that was done. We were very nervous and searched long and hard before hiring anyone to tackle this large, expensive project. Once again, we started this project with a lot of worry and stress because of the lack of communication and understanding with our original project lead. However, after some discussions with the company we hired, we were reassigned to Steve and his team and it was a breath of fresh air. From the second Steve took over, our voices were immediately heard and every need we had was met. Steve arrived for his first visit and very thoroughly went over what would be done, how it would be done, was very forthcoming with what to expect regarding costs, and ensured EVERY question I had was answered. He was very easy to communicate with, and was available by phone every time I needed him. If I came to him with any "issues," it was immediately looked into and taken care of. Steve went above and beyond to make sure that my husband and I were nothing but happy with our basement.
Although Steve was not visible at all times, his team was just as trustworthy and hardworking as he. Being 8-9 months pregnant during this project, home alone with my two year old daughter; it can be nerve wrecking to have strangers in and out of your home every day. I never once felt uncomfortable with the team that was there. They were nothing but polite, clean, and courteous. I felt safe being there alone, along with leaving the guys alone at the house if I had to run an errand. Eric Fitscher and the other men were always quick to answering any questions I had, and if the couldn't, making sure that they would find an answer for me. Every day they would update me with their progress, let me know what to expect next, and cleaned up after themselves. On top of that, the quality of their work was elite. They left nothing unfinished and made sure everything was aesthetically pleasing.
We have never had such a good experience with having work done on our house before. The finished project was better than we could have ever imagined and the process to get there was so easy on us once Steve and his crew arrived. We would not hesitate to recommend Steve and his team to anyone for any work that they would need done.
Jessica P. of Derby, NY
Monday, July 2nd
Project Manager and Installation Crew were very attentive to our comments/needs during the project. They certainly stand behind the quality of their products and back that with an extended warranty.
Craig R. of Buffalo, NY
Friday, April 14th
After previously working with other construction companues, our experience with TBF of WNY was a very plesant one, to which I Thank Them! :) Our basement looks so good! The construction crew was always on time, consistantly working and making visable progress in our basement. We chose TBF after frequent visits at home shows and stopping at the TBF booth and talking with reps from the company, and we were not disappointed with the work that they did for us.
Margie K. of Akron, NY
Wednesday, April 14th
The first impression of the company was great, the Design Specialist was outgoing and knowledgeable of the company. He totally sold the project. There were some issues during the project but the end result was great. The Installation Crew did an excellent job on making sure I was happy with the end results. I was very comfortable with having the crew in my home as they were polite and friendly.
Mary J. of North Collins, NY
Thursday, January 23rd
I have been following Total Basement Finishing of WNY through the home shows for a while. My husband and I had extensive waterproofing work done last year, so it was time to finish the basement and make it look good again. TBF of WNY is the perfect solution for basement finishing. I am very satisfied with our decision to have this work done. I cna't say enough good things about everyone that I spoke with, the person who took my call was courteous and kept me well informed of what was going on. The sales person Tood was very helpful and really explained the options that we could choose form. And we have the highest praise for installation! Josh was very courteous, professional, and explained the process as we moved along through it. He cleaned everything up very well. We are very satisfied with our decision to have Total Basement Finishing finish our basement for us.
Teresa L. of Angola, NY
Wednesday, September 30th
The personnel I dealt with were personable and knowledgeable. The work supervisor reevaluated my dehumidifying/air filtration needs and adjusted the plan so that the integrity of my, "recreation room," walls was not compromised. The installers worked steadily and left a very clean space. I was completely satisfied with the flooring, trim and air quality work done.
Ellen S. of Orchard Park, NY
Friday, February 17th
I was very impressed with the Production and Installation team. They were very responsive to all of our questions and answered them thoroughly. Mitch, Dan, and Josh were excellent. Sal did good work on the sump pump; and they all cleaned up all work areas. I would hire them again, and would recommend Total Basement Finishing to my friends and family.
Sally L. of East Aurora, NY
Friday, August 21st
The installers were prompt and worked quickly and efficiently. The floor installation looks better than I imagined. The whols staff was very accomidating, and they even worked with me on where I wanted the dehumidifier. The installers were curtious and respectful of our home. Thank you Total Basement Finishing!
Susan H. of Attica, NY
Monday, October 8th
Everything that TBF did was flawless from start to finish. They worked even quicker than we were originally quoted, and though there were some surprises that needed adjustments to the new design of the basement these were totally explained so I was comfortable with them. The installation crew did a wonderful job from start to finish. I highly recommend TBF.
Jen K. of Elma, NY
Friday, January 10th
I can't say enough good things about Total Basement Finishing and the crew. We wanted a company that did basements as opposed to a construction company that did many projects and we found it at Total Basement Finishing. You can't improve on perfection and we found it here! The install crew is a true masater of their works. They were always on time and did a meticulous job. I was blessed to have them re-do my basement. It looks so amazing and exceeded our expections!
Christine H. of Alden, NY
Friday, November 9th
The commintment - our basement was priority. There weren't any, 'gaps,' in between where we had to wait for other trade & no time wasted. The team was committed to getting our job done.
We could afford to do it. We were afraid that the basement project would be out of reach for us. We knew that it was going to be an investment but we still could fit it in our budget.
The team did a great job from start to finish. All our concerns were addressed timely & the remodel exceeded our expectations.
Nicolette N. of Lancaster, NY
Monday, February 13th
I chose Total Basement Finishing because they are able to do all aspects of the basement, they could do it quickly, and the materials that they use for flooring and wall board are better than anywhere else I found. The final project looked great, and the Coordinator offered suggestions to streamline the job which I really appriciated. The sales guy did a good job spending time to go over the whole product line which really helped me choose here. And the installation crew were knowledgable.
Total Basement wored within our timetable as we had to delay the project due to our water damage. Their crew was always timely and dependable and worked to our schedule.
Doug K. of West Seneca, NY
Friday, December 7th
The Installer is a perfectionist. He cares about every aspect of the job. I couldn't be happier with his work and my finished basement. When I met with the Design Specialist Julie Smythe I was convinced Total Basement Finishing was a "buttoned up" company, I would reccomend them.